Welcome to Casual Cool! We’re here to help you with any questions you might have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to our customer support team at [email protected].
Product Questions
What types of products does Casual Cool offer?
We offer a wide range of fashion essentials including Accessories, Denim, Pants, Shorts, and Tops. Our products are designed to keep you stylish and comfortable.
Are Casual Cool products available worldwide?
Yes, we ship globally with the exception of a few remote areas in Asia. No matter where you are, you can enjoy the latest trends from Casual Cool.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, which delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, your items will be on their way to you as soon as possible.
Returns & Exchanges
What is Casual Cool’s return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the item is in its original condition.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We’ll guide you through the process.
Payment Methods
What payment methods does Casual Cool accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
Is my payment information secure?
Yes, we use advanced encryption technology to ensure that your payment information is safe and secure.
Account & Support
How do I contact customer support?
You can reach our customer support team at [email protected]. We’re here to assist you with any questions or concerns you may have.
Can I change my account information?
Yes, you can update your account information by logging into your account on our website. If you encounter any issues, please contact our support team.
Thank you for choosing Casual Cool. We’re committed to providing you with a seamless and enjoyable shopping experience. If you have any further questions, don’t hesitate to reach out!