Shipping Information

At Casual Cool, we strive to provide you with a seamless shopping experience. Below, you’ll find detailed information about our shipping options, delivery times, and order processing.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Options

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. Please check our website for specific exclusions.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be:

  • Unused
  • In their original condition
  • In the original packaging

Non-Returnable Items

Based on our product categories, the following items are non-returnable:

  • Accessories: Due to hygiene reasons, accessories such as hats, belts, and jewelry cannot be returned or exchanged unless they are defective.
  • Denim: Denim items are final sale and cannot be returned or exchanged unless there is a manufacturing defect.

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  3. Package Your Item: Securely pack the item(s) in the original packaging, including all tags and labels.
  4. Ship Your Return: Send the package to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refund Process

Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchange Process

If you are requesting an exchange, we will ship the replacement item(s) once we receive and process your return. Shipping fees for the replacement item(s) will be waived if the exchange is due to a defect or error on our part.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We are here to help!

Thank you for shopping with Casual Cool. We appreciate your trust and are committed to providing you with a seamless shopping experience.